Transcript
Use with ChatGPT / Claude Auto-scroll A
A nervous candidate arrives for an interview and is questioned about her suitability for care work. The conversation turns to dignity, experience, and why she wants the job.
environment
I think being a character is all about
Tech and knowledge and you know just having the rest of this dignity you know I've been told I've been told before that I'm really good at making people feel comfortable ready you know I'm very social very sociable personand very personable very personal very personal
I liked our last way to go like to have a little don't say you like to have a laugh he's not your mate
wowhi
um I'm I'm Sarah Ben I'm here for the for the interview
actually performance
excuse me I'm looking for Steve
come on
we've been giving you another getting to see enough for the candidates you're the only candidateearthy please yeah milk and sugar well enough please you mean too no she means one and a half that's not a number is it well here's a number it's one and a half I'm sorry he's rude I'm Sorryby the way he's Kenny after Kenny dog leash easy well he's named after Milkman his mum used to play dominoes with ask him how old he is ask him when that glitch made his debut my dad was afortune teller point to me Sarah is he yeah thank you lads
foreign
so what brings you to Residential Care well me me level one in preparing to work in adult social gonna stop your day this job is about treating people with dignity this is their home that we work in soI'm not just employing any old knobby knob stubborn to wiping assI'm very upset yeah you sent your CV and well your schools are joking and your work's not much better you know I just I given the opportunity 53 level hours a year one makes you ready for this goodto see that because you might be trusted to pull the paint but Sinton would scare the old mum while he's trying to work out what a fork is all right sugar yeah you see me but I see youas well you came in yeahit won't even last that long stick your job do you know me Granddad at Alzheimer's and I was only young but I remember I remember singing and dancing with him and if I thought do you know I can
help someone else like that maybe I'll feel less like so I understand dignity but from the way you've carried on I'm not sure that you do you'll do fine we'll start Monday whatever I was baiting yeah
She is offered the job and begins the induction process, including uniforms and a tour. The tone shifts to the practical realities of working in the home.
thank you
we wanted to see
I'm not supposed to be able to eat unsupervised but I learned the door cold and I wrote it downokay just change the cold no I'm sorry later
Tony Tony come on in tada
I'll see you Monday
so I got it look at you what's this feeling she got the job like it was five minutes before she it Bob don't I say it you take it I will mess up not this time do you takethe car yes what she took the car today to my team she had her interviews I paid for the car cash for all the family messed up there didn't you and what did you do today Dad hey Isee you even if she doesn't
hello yeah I mean a sad day go man you're right where you going
foreign
don't I know Bill's just deliver in the past if you'll excuse us yeah nothing for us no love not yet any for me BillI'll take that as a now follow me to the office please so what we have here is a one-week induction with uh two days training on the floor in the first six weeks of probationary walk I'll do mybest buy here nice you know they're generally okay I've I've um switched my shift so I can be doing your induction as we you know so what's up it's all joined up right uniform
my mom chose the color it used to be hairs all this okay I think it makes it look like you work in a Tuck Shop or on play school or whatever they watched these days I haven't got kidsI'll let you get changed and um when I come back give you the guided tour let us a few dunks and twos
The staff discover that Tony has gone missing and begin searching for him. His background and condition are explained as the urgency builds.
foreign
yeah you're okay
yeah hey police hello uh my name is Steve frobisher I'm calling from Bright Sky care home and one of our residents has gone missing his name is Tony Connell he's 47 years old he has young onset Alzheimer'sjeans on a blue jacket I think well he hasn't been seen since tea yeah yeah thank you all right well someone will be here to answer this number okay thank you okay thank you bye you with me nowwhat come on I know we will probably be in the country with moms have you got this because I need it with me well there's only two of us are you kidding we'll be quick my feet hurt ohthat's because you've been walking over my heart all day Paul well let's have a sit down you'll know her by her foot the smallest Gamble and fingers where the toes should be put more affront the sand it's beautiful
this is his root I can't watch for him you can both windows you remember his face right it's a bit young isn't he roll this that was more than you think you know probably been ill for a whilewith the Alzheimer's but his mum was masking it anyway she dies in the uh satisfied in the back kitchen ends up walking down the streets after naked please pick him up and he's like don't trust me don't touchme you know the sort of thing no a few evaluations later than the brain scan or two and he moves in with us he's a lovely fella can't keep him stuff I love the money
okay
Tony Tony come back Tony come on mate arms roughly will you only come on you're gonna get me to show the police again like last time do you just talk to me like that hey you just confused medo you want to come on it's only Steve I was expecting a bigger lower and this is what you do
one and a half sugars
I can buy some in my mouth she needs me foreign
oh she's around today
she's dead isn't she
call me mom's deathwe're going to take you home Tony I'm going home somebody else there standing out Sony the council he gave him not to someone else
posted on me well we scrub a lot Alan Kennedy Phil Neal Matt Lawrence and Alan Anson ly Ronnie wheelie Craig Johnson eating Rush Kenny Douglas Graham shoesFierce player so that's why
it was my favorite
I'm showing me a poster
The staff use jokes, poems, and gentle banter to calm and engage the residents. The scene shows the everyday emotional work of care.
foreign
okay it's time to go downstairs I don't know I've got a joke about that actually about my bits no but it is a bit naughty I like naughty okay now there's this little boy called Liam and he goesdownstairs in the middle of the night and he asks us there for a cup of water oh they do that and his dad says Jesus Liam that's the 15th one you've asked for tonight so it's difficult when theywon't sleep and he says I know it's the 15th dad put me a room still on fire foreign
will you tell me that joke again
there's this little boy called Liam yes and he goes downstairs in the middle of the night and he asks his dad for a cup of water okay Hercules I need to support your seats in before we do breakfastif you don't like me doing it you bit me last time do you remember come on here
what are you pointing her hey what are we here
important lying to me the kingdom is they're in such present Joys I find that it excels all of the Bliss that Earth affords or Grows by kind through much I want that most do have yet still my mindforbids to Crave no princely pump nowhere store my Force to win the victory in a while he went to salvosaur no shape to feed a loving Eye To None of these I yield a thrall my my mind doesserve for all I see how plenty surf it's oft and tasty climbers soon to fall I see that those that are Aloft missed shall threaten most of all they get with toil they keep with fear such cares mymind could never bear
not only to pay better but you actually have a good time it's nice and for some reason a Christmas less people themselves
hello thus I Triumph like a king content with all my mind does spring that was beautiful Polly what so that was beautiful Paul thank you
thank you
there was a young lady from Lancashire who shall come to a Lover's desire she said told this is the same but now that I said can you push it a few inches on it
to the beachget away from me that it's me John it's okay please
A card game is introduced while residents and staff talk about childhood, school, and family memories. The conversation reveals personal histories and the atmosphere of the home.
no businesses
enough in here we're just me myself and I hmm you're from
do want you to play She said it's a simple game really it's a three cars blind three cars facing and you get three cards in your hand at the aim of the game yeah is to get rid ofall your cards yeah okay
nice card wins if you can't go out and you pick up from the power only cars that'll do your differences two which means you start again from two or seven if I play a seven you have to playlower than or ten which is like a magic cards ten close the whole path capisce how do you remember all of that it's all right you have to pick it up as we go along I never was abig fan
come to meChristmas well why won't you referenceoh my dad left the British
some things would be really messy and after the doctor gave it a tablets thenyou never left the garage
I remember one Christmas my dad didn't get me onion make presents he says that's holy if you had a good girl she ain't gonna get were you you said a good girl well I was in Peru at thetime so oh it's a pupil referral unit it's it's basically when you put kids no school wants no but I was 12.do you know what I mean I think all 12 year olds should get presents don't you yeah yeah well the worst thing was me mum went along with it she's just as bad so you were a proper badgirl I did some damage Primary School I lost my bouncy ball letita couldn't find it so I smashed every single light in the classroom I was suspended for two weeks oh School disco Sonia share bus well she calledme a slack because I had boobs before a broken nose yeah got moved skills for that GCSE mats um I attends up late uh and I told my teachers that I didn't have me and me calculated me rooted
and meet um okay Ben yeah yeah so um so he said to me I was too late and he'd give them all out so I knocked him out I didn't get an old GCSE neither did I played schoolthey found me I remember Nick and the keys off the caretaker and I'd let these meet to mine in and they cleared out every computer they could find yeah me I didn't know it was otherwise I probably wouldhave been sent away yeah but I think the caretaker knew but he didn't say anything because
he wouldn't
oh I regret it all now
what are we playing she said
simple game really you deal three cards blind then three cars facing and three cards in your hands the name of the game is to clear all your cards yeah yeah I don't know
these hey Mr Google
there's gold still should be clean there your man went to bed early and thank you or something
oh the old peoplevery good yeahI can smell them on there carefully that sell compounded fish
that's what my dad smells of
do you need anyone else theredo you need anymore off
you need to be able to lift them you know I'm with your back
you know the food banks you gave Christmas crackers this year foreign
News of the pandemic and rising infection concerns changes the mood. The staff discuss PPE shortages, isolation rules, and the need to reorganize care.
in her 70s has become the first person in the UK to die after testing positive for Coronavirus the Royal Berkshire Hospital in Reading said she had underlying health issues number of people infected in the UK has dropped againto 116.
I left you now the secret with sheep is that they love easily and a way to make a sheep love you is to feed it so we collied there Susan she's coming around with some feeds to give youso those of you who were willing get ready to be loved I can see you our fella your trumpet the bit like these are aren't you all right get ready three two one that's it straight in there likethat big one there love is wonky don't kiss themcan feel her heart and you very calming
you can tell her a poem If you like it's as nice as it is
one way from the hospital we're going to be taking on a few more residents how many eight it's the hardest thing they just need milk to make space get rid of a few long-termers visit safely the doctor's lovedo you think I don't watch the news I know This Is Us doing our bit most of them should have been out years ago they're just block enough beds we're being useful it's good
this is Stan he's 85 years old are you stand where's your mask I didn't know we needed to wear them who's your manager I'm the manager no masks unless you're around infection that's what we were told and hehe's been tested both he's all clear that's from my station now should we get him in he's got five others to deliver today yeah let's get you somewhere comfortable shall we stand
foreign
I need to talk to you all about covid-19 protocols we need more PPE but let's not start out all aggressively shall we we've got a box of this and a box of that but mostly we've got a boxof apple look I am trying I drove around deadly bloody chemist yesterday every one of the best parts of emergency side I couldn't get masks I couldn't get alcohol wipes couldn't get nothing and phe done it'll give ait's rationing pure and simple they want to protect the NHS and Care Elms can just go well the gardener says face mask should only be worn when within two meters of the infected and we don't have any infectedyet so we don't need to wear them okay clean and well indulge scrub with every disinfectant you can find and residents are to be fed in their rooms exclusively from now on we're supposed to find time for that
priority has to be keeping the residents apart so we're gonna have to do like a lockdown inside the home yeah but we carry it between them then we have to be dead careful not to carry between them assoon as we notice a case Barry Anderson okay washing hands um you know happy birthday twice or two verses of fetty across the mersey new masks new aprons oh no we can't do that can we
that's me I'm saying it's happening for the sake of everyone here how about Bill he sleeps in the lounge what am I supposed to do with him so I'm just leaving his own bloody bed for once yeah onelast thing the laundry service have said that they can only do half of what they did before so can we please try and keep the sheets on the beds a little bit longer oh Steve come on I neednew sheets do they not know that it's covered protocols they have to keep their stuff apart it's I don't know it's annoying it's it's all just annoying from midday we implements okay and I will find you your PPEyeah
The staff struggle with the risks of exposure and the lack of support from outside services. Sarah reflects on her mother and why she wants the home to be a dignified place.
foreign
go out if he infects me and then I infect them well there's a solution to that isn't there
without your wage before I like it actually I'm good at it
for everyone but it's not the best for me is it Steve Jesus
no I'm afraid not now I can't do this
take a deep breath
hey Tony it's Sarah I'm your friend and I'm not scared of you Steve go away
come on
come on
are you doing your exercises I can lift the boss me are you eating you know my mother she bloody look like well you've got half of it down your top that's what I'm talking about you must be starvingkids what's this I should breathing in
it was fine you just need to come good news and bad news the good news is my maid of the Builder has got us some dust masks bad news Gloria's got a cough and temperature Tim's with her ina room she okay for now
Steve said I didn't know when she hasn't been near the GP um said that there's no one ever able to send out right now yeah well when they do they'll just be on a screen yeah and all rightI've told there's not down for us we don't even get an it all rapid response nests available have been sent to local hospitals or La run Care Homes did you know it would be like this how could II've followed all the advice I did moreno one told us no one
I mean mum was in here too as a resident it felt right but wrong I always made sure that I was the one who cleaned her up you know give it a dignity with the other members of staffstay with their employees and they shouldn't be the ones to have to wash your blossom I just wanted this place I wanted it to be a good place to be
Gloria becomes unwell and the staff rush to help her while trying to protect themselves. The scene shows how quickly the crisis escalates inside the home.
I've got some water if you want to have a sit just let me know
what okay
how can we help you Gloria oh well if I should okay
please come on love there you go
okay okay okay
she's gonna be okay should be in your room
oh my God we're okay
if you will
give it ahead
Sarah
hey let's get you cleaned up shall we you yeah I did my five tests got it everywhere and I don't know who to separate pump for your PhD you're supposed to be supporting me
don't put me on old you can't come in here dressed like that again we haven't gotten none of that you know I'm not one of us you could give us your kit hey give us your kit you richkids just a few pieces give us your kids
thank you
Kenny’s condition worsens and the staff try to get medical help. Their frustration grows as they realize support is not coming.
foreign
well I don't have a choice do I how were you with you and Tim and everyone else on the 14 days
off you know what it feels like if she gets called in is there nothing from the agencies
do your best I'll do mine
you got a poem for me Paul
yeah well I've got some pills for you well maybe I'll do a recycling while I gave you them I I want to be rich and I want lots of money I don't care about clever I don't care aboutfunny I want loads of clothes I want four loads of diamonds so I hear people die while they're trying to find them and I'll take my clothes off and it'll be Shameless yeah because everyone knows that's how youget things
at the Sun and I look in the mirror I'm on the right here I'm on to my winner
you're gonna be okay Paul
honey
Jesus Kenny what's going on see I'm gonna take your temperature okay though saying
I'll get the animal s let's try and take two of theseand then I'm gonna call the doctor okay
Sarah calls for emergency help and is told the ambulance cannot prioritize the care home. The call ends in despair as Kenny’s condition remains critical.
foreign
foreign
Steve Kenny's not well and I can't get a doctor out
nothing
you just on hold forever
okay okay
what I need you to do Kenny is to breathe deeply okay that's it deep breaths okay
okay
laughs
that take any deep breaths
whatever
experience
what service do you require please ambulance please
the address of the emotions at bright Sky Homes l64 9sd my name's Sarah Bennett and I need urgent medical assistance for a resident with covert foreign
does he have a history of breathing problems no
patient coughing continuously well I've given them paracetamol it isn't going to be enough
beforeokay that's low yeah yeah yeah I know look no one nobody's picking up not one one not just a GP nobody's helping me unfortunately all our ambulances are busy right now but we will be there as soon aspossible hmm what if it wasn't calling from a care home Care Homes you don't matter they don't matter anymore Duty look he needs you when he needs me and you're not interested we will be with you as soonas we can let me talk to a clinician yeah and they're going to tell you we're not high priority stay with him make him comfortable back fast to you as I can
Sarah decides to try proning Kenny based on what she has learned online. She gathers help, puts on PPE, and prepares the residents for the procedure.
all right
I'm sorry Kenny
I'm so sorry no one's cominglaughsno one's coming
penny I've seen forums online and it tells me what I need to do it says what may help is to move you over onto your front it's called pronun and it may ease let me use your pipes thatmakes sense to you foreign
three two seconds
Kenny I'll be one minute
foreign
laughs
at the moment
you can find it
those patients suffer ing Tonyit's me oh Tony I'm sorry to wake him up Tony I need you to look at meI need I need help with your friend Kenny but it could put you in danger tell me look at me and I need you to be able to contend properly to that
it's 3 30.in the morning Tony Tony please please please concentrate look at me will you help me move Kenny onto his front foreign
Tony please I need your help okay I believe that you will give it and whatever your state I I believe that you will give it okay so will you will you help me to do what okay look Ineed you to I need you to get off to bed because I need your help Penny needs our help okay so I need you to get out of bed as soon as you can
foreign
s please wash your hands please
come on
a bit more yeahokay that's enough
okay I need I need to put these on your hands that's it
need this on your face okay
no I need you to keep them on no matter what promise me I need to understand what we're doing well I don't understand why you're so upset I'm sorry love okay follow me
The staff carefully roll Kenny onto his front and manage the practical steps of infection control. The scene focuses on teamwork, urgency, and physical care.
attractive
do you understand what we're doing yeah
he is really bad but you know what's going to make him feel better is us helping him well he can't be I know Logan we need to roll them over onto his front and now guess what I needyour strength for that
I need one hand here one hand there
nice and gentle
I mean we need to move quickly because she shouldn't be in here the three one two three okay
nice and comfortable
okay
okay Kenny we'll be back in one moment
Tony I need you with mecome on love
now please
we'll be back
yeah okay
Tony can you move a bit quicker
I need you to wash your hands no you can wash them with medo not touch your mask Tony you know I'm not going to hear you stand here please okay I need your concentration look at me pinch a glove that's right I'm Paula okay two fingers underneath and push in herewash your hands
ain't gonna be okay I think so yeahcome on Tony wash them properly I'm not shouting
then again
so angry with myself that's all right no
no we can take our masks off look at me okay you can take yours off and home I'll swap my life okay Tony what I need you to do now right is I need you to take all yourclothes off and I'm going to take them to be washeddo you see me naked though oh and then I need you to get in the shower
Kenny is cleaned up and given fresh clothes after the emergency. The story briefly shifts into public-health guidance about symptoms and when to seek help.
foreign
I'm going to get you some clean clothes Tony
you can turn that off now
can you get yourself dressedgot your summer new pajamas there
foreign
too
thank you for tonight
can hear you me hero
some days I feel okay you know what I should beforeign
thank you
to maintain that we may also make further content
each and yeah
operation that most patients suffering suffering for us May
treatment as for normalif you are the symptoms must also
sodium specifically advised to seek advice you should only seek further assistance if you're significantly completing your capacity activity if the this is case
The aftermath of the night’s events is discussed as staff reflect on what happened. Sarah is questioned about her choices, and tensions rise over how the home should be run.
foreign
foreign
Sarah
do you want to come outside
are you on your army last night hey your hands are doing the double you know because I really need to get the breakfast together I'll do that you've just done a 20 hour shift
can you not wellI can see that why did you put him on his front whether he said to make him comfortable and absolutely you thought you'd go wrong I admire the balls
you want to come yeah it's like they forgot about was in ityeah no they haven't forgot foreign
whatever happened here last night you did well get yourself on I'll do the breakfast
this is today at seven o'clock on Tuesday 21st of April the body which represents NHS trusts in England has warned against advising the public to wear masks saying it could jeopardize supplies for health workers during the coronavirus pandemic
foreign
okay then okay uh if you call this lad no that's awesome well Steve's sick and you know I was with him so um
okay to make a call I'm gonna get you some breakfast no can you leave me alone
foreign
I've got some fine looking PPE a cup of aprons good masks very close all delivered from China to my door say no more
you both look shattered the point where I say thank you I feel like this should be that point you were sick
so uh what needs doing we're behind our meds okay show me the way to Mandalay I've come to take charge now I've been doing a lot of thinking I've come to take charge we need a rotation on theuse of outside space good idea and inside the they can't be in the rooms all day we need the system for visits I think with some simple rigging in the car park will be all right spark let meget my feet under the table will you I've got it now
foreign
foreign
this one
stop stop stop
morning of course change your buttonand then let's get you some breakfast shall we
Tony
foreign
what you mean what the have you put Tony on it's a new regime it's prescribed yeah but why Sarah I know you're still quite new to this and you've you've had a very hard time home if you're justgonna drug them he tried to escape again he's a constant Flight Risk so we spoke with Dr McCabe and devised a new patient plan for today we've always watched them before his brain is still good Steve can't bedoing this I've seen this before over associating with patience patience they are residents and they're mostly dead right you are slowing him down when he needs his wits about him he's got a good head on him Steve youjust leave him there you've been doing this for five months I've been pushing this rock up a hill for a little bit longer so watch out to your left please take him off the drugs no more needs to
be said why does he matter so much to you eh
it's really
and I'm a bad man am I I believe you care about them Steve I really do and none of this is your fault but you do this and you are just like the rest of them
you're exhausted yeah I am actually and the home can cope without you for a week or two so um go home have a rest and a good think about whether this is for me no I'm simply letting youknow that and we don't have any hours for you next week with a reduced number of residents we have the orange juice because they died Steve yeah I'm trying to keep this place going for the ones that areleft Sarah finish his shift and then give me a call when you've had a little bit of a think about the situation will you
The home continues under quarantine as residents are counted and losses are acknowledged. The staff try to keep going while facing the scale of the outbreak.
put your mask back on
thank you
only me Paul
foreign
Tim
foreign
I'm not leaving you in here
foreign
foreign
foreign
be careful toad it's really sleepy
come on
foreign
Tony
come onnear the beds my name is hi lowJackalope hi no Jack hello hi hi hi
this can't be soft sweat I've got a better oneoh
much in it that's not a clap routine
foreign
likes to know it all you know
foreign
foreign
okay a little bit lost come on now she's this way
okay you make the color underneath like that what's up you're smelling like an elephant quiet your noise
good afternoon and welcome to Downing Street for the daily coronavirus briefing I want to tell you what we've been doing to protect throughout the crisis right from the start it's been clear that this virusand right from this is
to set out our first advice in
fact is a divorce
so I said you can't beat bread and butter
please
please always with the drama these are people's all of these people's dreams where is he
he's done 10 days we only need to do four more we just need to get to 14 days and then I'll make them put them somewhere different this is quarantine well for 14 days that's all that matters isn'tit that's what they say you know the deal nobody doesn't have it then and I think I'm sure he will be allowed to go give your last question wait a difference
Sarah pleads for help and argues that the system has abandoned care homes and vulnerable people. The ending reflects on the country’s failures and closes with support information.
you're a mad cow you always say that because you're hot
20 residents when they started given eight more we lost nine 12 more at the book they were dying off one by one bad not
the thought of leaving them like that
what you need
money no food just just normal food
enough
steady all right what's going on breakfast there you go left foot down next step perfect they'll get your hopes up all right but it's something you know what I mean it's taking me to the fighting squad or somethingsystem
what's going on just wait oh yeah
where's he at the
cost puppy tell them now do you know what's the place yourself
yeah hmm do know you I've never done much of this before I think I will we know when it's all over walkingseeing shift free for one thing we went on analogy when I was a kid
yeah after some money when she died and she said we're going to Donegal so he stands on the way it was done they go you be there with Trish yeah
you look like a little bit Ashley chocolatealways tell when someone's a bit soft I'm not soft
soft all right
like this one me too it's had a song yeah I don't know yeah yeah you're a balloon though yes blue nose man need a blue nose you had a blue nose yeah yeah how did you know that howdid you know that smell it
yeah no he didn't mm-hmm it doesn't put me off you know
I love it actually
love you too
lonely
aboutsome rocks lonely prison wall I heard a young man
come inside go inside what can you just wait one minute
you don't have to say anything foreign
foreign
foreign
foreign
I need your help listen to me he's done 12 days he's nearly safe no no no I quarantined them I did no it's just just redoing and tell them not to take him back there take him somewhere elseplease are you listening to me are you listening to me please it's not my department lovenah it no no never it never is is it hey no never never this never is it's always someone elsethe way this country works now you know keep keep our eyes down to the rest of it you know because if we we see people queuing up with food banks and we see people people lying lying on thestreets of we we see disabled people being left to die we'll feel sorry
we can't cope we can't cope with sorry not us not anymore underlying health conditions always in them when did our lives stop being weird to say Meg hey
come on matewelcome homedon't need to worry about air right now
come on let's just get you in have a nice cup of tea
foreign
thank you
support information for the issues raised in help can be found online over at channel4.com support and stream more from Stephen Graham as a man haunted by his past in the virtues one of many award-winning Shane Meadows and JackThorne dramas available now on all four foreign