Transcript
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The speaker introduces BotSailor's new AI capabilities and explains the customer support problem the feature is meant to solve. A clothing store example is used to show why smarter automation is needed.
hey there welcome back to bot sailor in this video I will introduce you with bot sailor's all new AI capabilities with Advanced Training methods to train your AI assistant using FAQs URLs and files now you can fully automateyour customer support chatboard with more AI abilities and intelligence without any extra hassle you can train your AI chatboard training datas and fuse directly utilize web page URL to train your a chatbot and also upload PDF doc ortxd files to upload more information that can help your aatb all these topics will be covered in this video imagine an online clothing store which is experiencing rapid growth leading to an increase in customer support inqueries but thecompany's customer support team is already struggling to keep up with the demand impacting customer satisfaction and potentially driving away potential buyers so what's the challenge here the challenge is the store owner needs to find a solution to handle
the influx of customer inquiries efficiently while maintaining a high level of customer service well what's the solution here by implementing B seller's AI assistant with Advanced Training methods the retailer can streamline the customer support and enhance the overallshopping experience for his customers in this video I will walk you through how to train your AI chatbot with various data and also showcase a basic chatboard integrating with AI assistant to make it even smarter so without further
This section walks through creating an AI model in the dashboard and adding knowledge through FAQs and uploaded files. It also shows how BotSailor generates FAQs from documents and lets you review and save them.
Ado let's get started go to the dashboard then scroll down to management section click on settings now click on AI training campaign here you will find all your AI models both active and inactives to add more context clickon the add content button you can input details like what's your business services or any other relevant information this enriches the AI knowledge page if you need to make a use the edit button to remove a model clickthe delete button so let's create a new model so click on new name it zeron it chatbot the default prompt is fine for now to add more details let's input some company information I have prepared a document withall the necessary details let's copy and paste the content into the add content section finally click save now let's add more content to our AI model click on this button you'll notice there's three methods to train your AI
by AQ by URL and by file since I'm going to train my AI with about my business I will start by importing a few basic FAQs about my company so now let's return to our about zerit doc filecopy and paste the fqs one at a
time then save the changes now let's move on to the file section I will upload aext file containing additional important information or you can go for Doc file or the PDF file once uploaded Beller will automatically generate fqsbased on the files content you can preview this FAQs and if satisfied proceed to the next stage here you can also put a link to your file or you can also directly upload a file from your computer usingthe upload option I will choose txt file here now click on generate FAQ well these are the FAQs based on my content that I uploaded let me check if everything is okay or not you should also check itbefore confirming save button so I'm just going to click on Save I think it's all okay once successful you can add more files with more details if You' like the more data you provide your AI model the more
intelligent it will become and it will solve all your customer queries more efficiently this button is for editing your content and this one is for deleting you need it you can use it next let's move on to the
The tutorial explains how to train the AI from website content using URL-based scraping. It covers selecting page elements with classes or IDs, excluding content, and generating FAQs from multiple pages.
URL option here you can train your AI to information about your company or business directly from your website's URL let me show you how go to the URL click on the new option in the campaign URL we needto input our website's link so let's go to our website which is zerit I'm just going to do a quick Google search and here's my website let's copy the link of my homepage and paste it here in theF content configuration section there's two selector types to choose from ID and class we will select class as a select Lector for now and here we need to include the class name to find the class we need togo back to our web page view source code to find out the class from the HTML element so open page source code and here press crl plus F to find any uh specific words in this page and type
in class it will show you all the classes in this page the same way you can do this for ID also just type in ID and you can find all the IDS in this page note that if youinclude a class or ID name in the selector name input field the bot will only Fage data from that specific class or any other classes that is beneath that class I mean the sub class but if you justs a class as a selector and don't include any speci class name and the bot will F data from all the classes across this page same goes for ID also you can also select not to F any datafrom any specific classes by selecting a class or ID and including the name from remove content configuration section so here I just want to want the bot to F data from the full page of this page so I'm
not going to include any specific class name and hit generate fq button then save it the same way I'm going to Fage data from another page and this time I'm going to Fage the data about my products sothat so just go to product section of my website then copy a product name name it will help us find a product class now inspect the source code of this page and paste the product name in the searchbar and copy their class name and paste it in the page selector name section suppose you don't want any information from a part of your page then you can just simply select a class from this remove content configurationjust like I said earlier and include the class name and then hit the generate FAQ button it will automatically generate all the important FAQs from your your page as you can see and just save it now let's add
another Pages information the same way you can take as much information as you want using this way finally I'm done training my AI model now let's go connect this AI model with our chatbot so now go to bot
The speaker configures the chatbot to use the trained AI campaign and adjusts reply behavior, memory, human handoff, and restricted topics. A test bot is then created and used to demonstrate that the AI can answer customer questions from the trained data.
replies click on enable AI assistance enable the AI by clicking on this toggle button then select the AI campaign that we just created you can also create a new campaign by clicking on this create button and from thisAI training campaign option over here also tole this AI assistance for all queries option if you want AI to reply all your customer queries and if you want the AI to reply to your customer queries only when thepredefined botf flow does not match then total this AI as fall back only option just like no much reply feature we used to use in earlier next you can tole this option if any customer wants to talk toa human agent to on this option will let the AI automatically assign a team member to that customer conversation you can also enable this contextual memory option this will let your AI remember fast conversation with a customer and
generate replies based on that you can also specify how many conversations your AI should remember Pro tip you should always skip this number as low as possible because this can cost you a lot of AI tokens which willcost you more money so use it wisely up next in restricted topic section you can input some specific topics like pricing discounts etc etc whenever customer asks for these topics in the chat your Bot can simply send aspecific reply for that topic you can also write down that reply message over here so I'm just going to add the discount as my restricted topic and for reply message I'm going to write it's already written by defaultsorry I cannot assist with your query please contact support and save it now you can also um set no match reply like we used to before with this AI campaign so go to bot reply again then to configuration
I should check if no much reply is set to every time or not it should always be at every time setting in order to get proper AI reply experience now go back to bot reply again and create newbot double click on this start bot flow component and provide a tier keyword and a bot title which is AI reply test bot and save it now drag a text component and here I'm going to write hi therewelcome to0 it how may I assist you okay and save the bot we're good to go now click here to start the the chat with our bot account and let's see if it works or not basically this isa test bot so you can customize your Bot in various ways I'm just showing you as example so check out our other chatboard building videos so you can get more knowledge about chatboard building and you can experiment with
how it will suit you more let's type in our trigger keyword first great our bot has replied now let's ask some questions from the customer's perspective I'm assuming I'm a customer so I'm interacting with this chatbot okay let'sask about the product this right tell me about your products great our Bard simply gathered Knowledge from the data we provided and came up with an answer itself okay let's ask something specific how about tell me about Belleras expected it came up with a response as well okay let's ask some more questions about B seller then do you need technical knowledge to use this okay now let's ask about pricing and the support ticket so asyou can see the bot is well trained and can handle any situation now you can make it more smarter by using other chatbot components in the flow Builder like um conditional reply and other components check out our other
The final section covers the pricing details for the AI assistant add-on and how to purchase it. It ends with checkout instructions, coupon usage, and a closing thank-you.
chatboard tutorial videos to learn more about them link will be in the description all right now let's check out the pricing of this awesome feature head over to the landing page of B sailor click on the pricing pageat the end of the premium package you can see there's a pricing of an add-on for this AI assistant it's called AI token add-on which cost 12 us just click on it to see more details here you cansee other add-ons that you can purchase too although other addons are basically for our reseller package users now click on the get add-on option it will take you to the checkout order page fill out the billing information andselect your payment methods want to save some cash keep an eye on our Facebook page for exclusive C codes if you have a code simply click on I have a coupon option and enter it here finally hit the
submit order and there's the best part this AI token addon is a onetime purchase only that's right enjoy the full power of AI assistant in your customer support for life thank you for watching this video until next timesee you