# Aprende Inglés Básico Para Principiantes | Práctica Fácil y Rápida ✅ Acento Americano

**Channel:** English by Deivid
**Source:** https://www.youtube.com/watch?v=cFnDImMDX-c
**Transcript page:** https://www.withtranscript.ai/video/cFnDImMDX-c

## Chapters

- 0:30 — Escucha inicial del soporte técnico
- 4:09 — Práctica guiada de repetición
- 22:36 — Segundo caso: llamadas salientes
- 26:31 — Repetición y traducción del segundo caso
- 48:16 — Tercer repaso de internet lento
- 50:01 — Tercer caso de llamadas salientes
- 51:53 — Cierre con subtítulos bilingües

## Transcript

**[0:30] Speaker A:** Primeramente. Vamos escuchar el fragmento sin subtitulos.

**[0:35] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[0:43] Speaker C:** Hi, my Internet connection is really slow.

**[0:47] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[0:54] Speaker C:** Yes, it's Laura Perez.

**[0:56] Speaker B:** Thank you. Ms. Perez, can you confirm your service address?

**[1:03] Speaker C:** Sure. It's 245 Main street, apartment 3.

**[1:08] Speaker B:** Perfect. I'll run a quick test on your line.

**[1:13] Speaker C:** Okay. Do I need to do anything right now?

**[1:17] Speaker B:** Not yet. I just see some signal drops.

**[1:22] Speaker C:** What could be causing that?

**[1:25] Speaker B:** It might be your modem. Could you please restart it?

**[1:31] Speaker C:** Sure, give me a second.

**[1:34] Speaker B:** Thank you. Let me know when all the lights are back on.

**[1:39] Speaker C:** Okay. They're all back on now.

**[1:43] Speaker B:** Great. I'll check the speed again.

**[1:47] Speaker C:** Is it better now?

**[1:49] Speaker B:** Yes, it's much faster. The test shows good results.

**[1:56] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[2:00] Speaker B:** You're welcome.

**[2:02] Speaker B:** Is there anything else I can help you with?

**[2:06] Speaker C:** No, that's all for now.

**[2:09] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[2:16] Speaker C:** Thanks, you too. Goodbye.

**[2:19] Speaker A:** A continuacion escucharemos el fragmento con subtitulos en ingles.

**[2:25] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[2:33] Speaker C:** Hi, my Internet connection is really slow.

**[2:37] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[2:43] Speaker C:** Yes, it's Laura Perez.

**[2:46] Speaker B:** Thank you. Ms. Perez, can you confirm your service address?

**[2:52] Speaker C:** Sure. It's 245 Main street, apartment 3.

**[2:58] Speaker B:** Perfect. I'll run a quick test on your line.

**[3:03] Speaker C:** Okay. Do I need to do anything right now?

**[3:07] Speaker B:** Not yet. I just see some signal drops.

**[3:12] Speaker C:** What could be causing that?

**[3:15] Speaker B:** It might be your modem. Could you please restart it?

**[3:21] Speaker C:** Sure, give me a second.

**[3:24] Speaker B:** Thank you. Let me know when all the lights are back on.

**[3:29] Speaker C:** Okay. They're all back on now.

**[3:33] Speaker B:** Great. I'll check the speed again.

**[3:36] Speaker C:** Is it better now?

**[3:39] Speaker B:** Yes, it's much faster. The test shows good results.

**[3:46] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[3:50] Speaker B:** You're welcome. Is there anything else I can help you with?

**[3:56] Speaker C:** No, that's all for now.

**[3:59] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[4:06] Speaker C:** Thanks, you too. Goodbye.

**[4:09] Speaker A:** Ahora si comensemo d' alexion serramas effectivo. Si noso les cuchas sino tambien repites.

**[4:17] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[4:26] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[4:35] Speaker B:** Buenos dias. Gracias por yamara. Bright Support. Como puedo ayudar le hoy Good morning. Thank you.

**[4:49] Speaker B:** Good morning. Thank you for calling Bright Support.

**[4:58] Speaker B:** For calling Bright Support.

**[5:03] Speaker B:** How can I help you today?

**[5:07] Speaker B:** How can I help you today?

**[5:11] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[5:20] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[5:29] Speaker C:** Hi, my Internet connection is really slow.

**[5:34] Speaker C:** Hi. My Internet connection is really slow.

**[5:39] Speaker C:** Hola. Mi conexiona Internet esta muilenta.

**[5:44] Speaker C:** Hi, my Internet connection hi. My Internet connection is really slow.

**[5:56] Speaker C:** Is really slow.

**[6:00] Speaker C:** Hi, my Internet connection is really slow.

**[6:05] Speaker C:** Hi, my Internet connection is really slow.

**[6:10] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[6:17] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[6:24] Speaker B:** Lamento escuchareso. Puedo tener su nombre completo, por favor?

**[6:32] Speaker B:** I'm sorry to hear that.

**[6:36] Speaker B:** I'm sorry to hear that.

**[6:40] Speaker B:** Can I have can I have your full name, please?

**[6:52] Speaker B:** Your full name, please?

**[6:56] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[7:03] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[7:10] Speaker C:** Yes, it's Laura Perez.

**[7:14] Speaker C:** Yes, it's Laura Perez.

**[7:18] Speaker C:** Si, es Laura Perez.

**[7:22] Speaker C:** Yes.

**[7:25] Speaker C:** Yes, it's Laura Perez.

**[7:32] Speaker C:** It's Laura Perez.

**[7:36] Speaker C:** Yes, it's Laura Perez.

**[7:40] Speaker C:** Yes, it's Laura Perez.

**[7:44] Speaker B:** Thank you, Ms. Perez. Can you confirm your service address?

**[7:51] Speaker B:** Thank you. Ms. Perez, can you confirm your service address?

**[7:58] Speaker B:** Gracias. Senora Perez. Puede confirmarcu direction de Servicio.

**[8:06] Speaker B:** Thank you, Ms. Perez.

**[8:10] Speaker B:** Thank you, Ms. Perez.

**[8:15] Speaker B:** Can you confirm can you confirm your service address?

**[8:27] Speaker B:** Your service address?

**[8:31] Speaker B:** Thank you, Ms. Perez, can you confirm your service address?

**[8:38] Speaker B:** Thank you, Ms. Perez,. Can you confirm your service address?

**[8:46] Speaker C:** Sure, it's 245 Main street, apartment 3. Sure, it's 245 Main street,. Apartment 3.

**[8:58] Speaker C:** Claro. E dos ciens. Cuernte cinco. Main street, apartmento. Tres.

**[9:03] Speaker C:** Sure, it's sure, it's 245 Main Street.

**[9:14] Speaker C:** 245 Main street, apartment 3.

**[9:22] Speaker C:** Apartment 3.

**[9:26] Speaker C:** Sure, it's 245 Main street, apartment 3.

**[9:32] Speaker C:** Sure, it's 245 main street, apartment 3.

**[9:38] Speaker B:** Perfect. I'll run a quick test on your line.

**[9:44] Speaker B:** Perfect. I'll run a quick test on your line.

**[9:50] Speaker B:** Perfecto. Are una prevar rapida insulinia.

**[9:57] Speaker B:** Perfect. I'll run Perfect. I'll run a quick test.

**[10:10] Speaker B:** A quick test?

**[10:14] Speaker B:** On your line.

**[10:18] Speaker B:** On your line?

**[10:22] Speaker B:** Perfect. I'll run a quick test on your line.

**[10:28] Speaker B:** Perfect. I'll run a quick test on your line.

**[10:34] Speaker C:** Okay. Do I need to do anything right now?

**[10:40] Speaker C:** Okay. Do I need to do anything right now?

**[10:45] Speaker C:** Bien. Necesito hacera algua hora.

**[10:50] Speaker C:** Okay, do I need okay, do I need to do anything to do anything right now?

**[11:07] Speaker C:** Right now?

**[11:10] Speaker C:** Okay. Do I need to do anything right now?

**[11:16] Speaker C:** Okay. Do I need to do anything right now?

**[11:21] Speaker B:** Not yet. I just see some signal drops.

**[11:27] Speaker B:** Not yet. I just see some signal drops.

**[11:32] Speaker B:** A un no solo bello algunas caidas de senal.

**[11:39] Speaker B:** Not yet.

**[11:43] Speaker B:** Not yet.

**[11:46] Speaker B:** I just see I just see some signal drops.

**[11:57] Speaker B:** Some signal drops.

**[12:02] Speaker B:** Not yet. I just see some signal drops.

**[12:07] Speaker B:** Not yet. I just see some signal drops.

**[12:13] Speaker C:** What could be causing that?

**[12:17] Speaker C:** What could be causing that?

**[12:21] Speaker C:** Que podri estar causando eso?

**[12:25] Speaker C:** What could be what could be causing that?

**[12:35] Speaker C:** Causing that?

**[12:39] Speaker C:** What could be causing that?

**[12:43] Speaker C:** What could be causing that?

**[12:46] Speaker B:** It might be your modem, could you please restart might be your modem. Could you please restart it?

**[13:00] Speaker B:** Podria sersu modem? Podria, por favor re?

**[13:07] Speaker B:** It might be your modem.

**[13:12] Speaker B:** It might be your modem.

**[13:16] Speaker B:** Could you please could you please restart it?

**[13:27] Speaker B:** Restart.

**[13:31] Speaker B:** Might be your modem, could you please restart might be your modem, could you please restart it?

**[13:44] Speaker C:** Sure. Give me a second.

**[13:49] Speaker C:** Sure, Give me a second.

**[13:53] Speaker C:** Claro?

**[13:57] Speaker C:** Sure.

**[13:59] Speaker C:** Sure.

**[14:02] Speaker C:** Give me Give me a second.

**[14:12] Speaker C:** A second.

**[14:15] Speaker C:** Sure, give me a second.

**[14:20] Speaker C:** Sure. Give me a second.

**[14:24] Speaker B:** Thank you. Let me know when all the lights are back on.

**[14:30] Speaker B:** Thank you. Let me know when all the lights are back on.

**[14:37] Speaker B:** Gracias. Habice me cuando todas las luces estenens indidas.

**[14:45] Speaker B:** Thank you. Let me know thank you. Let me know when all the lights when all the lights are back on.

**[15:07] Speaker B:** Are back on.

**[15:10] Speaker B:** Thank you. Let me know when all the lights are back on.

**[15:17] Speaker B:** Thank you. Let me know when all the lights are back on.

**[15:23] Speaker C:** Okay, they're all back on now.

**[15:27] Speaker C:** Okay, they're all back on now.

**[15:31] Speaker C:** Bien, todas estanencendidas ahora.

**[15:37] Speaker C:** Okay, they're all okay, they're all back on.

**[15:48] Speaker C:** Back on now.

**[15:54] Speaker C:** Now.

**[15:57] Speaker C:** Okay, they're all back on now.

**[16:01] Speaker C:** Okay, they're all back on now.

**[16:05] Speaker B:** Great. I'll check the speed again.

**[16:10] Speaker B:** Great. I'll check the speed again.

**[16:16] Speaker B:** Genial. Voya verificar la velocidad de nuevo.

**[16:22] Speaker B:** Great.

**[16:26] Speaker B:** Great.

**[16:29] Speaker B:** I'll check I'll check the speed again.

**[16:40] Speaker B:** The speed again.

**[16:43] Speaker B:** Great. I'll check the speed again.

**[16:49] Speaker B:** Great. I'll check the speed again.

**[16:54] Speaker C:** Is it better now?

**[16:57] Speaker C:** Is it better now?

**[17:01] Speaker C:** Esta mejora hora.

**[17:05] Speaker C:** Is it.

**[17:07] Speaker C:** Is it better?

**[17:14] Speaker C:** Better now?

**[17:20] Speaker C:** Now?

**[17:22] Speaker C:** Is it better now?

**[17:26] Speaker C:** Is it better now?

**[17:30] Speaker B:** Yes, it's much faster. The test shows good Results?

**[17:38] Speaker B:** Yes, it's much faster. The test shows good results.

**[17:46] Speaker B:** Si estamucho mas rapida la pueba muestra. Buenos resultados.

**[17:55] Speaker B:** Yes, it's much faster.

**[17:59] Speaker B:** Yes, it's much faster.

**[18:04] Speaker B:** The test shows.

**[18:07] Speaker B:** The test shows good results.

**[18:15] Speaker B:** Good results.

**[18:19] Speaker B:** Yes, it's much faster. The test shows good results.

**[18:27] Speaker B:** Yes, it's much faster. The test shows good results.

**[18:35] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[18:40] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[18:50] Speaker C:** Awesome. Thank you.

**[18:53] Speaker C:** Awesome. Thank you for fixing it.

**[19:00] Speaker C:** For fixing it so quickly.

**[19:07] Speaker C:** So quickly.

**[19:11] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[19:16] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[19:21] Speaker B:** You're welcome. Is there anything else I can help you with?

**[19:27] Speaker B:** You're welcome. Is there anything else I can help you with?

**[19:34] Speaker B:** Congusto con lo que pueda yudarle.

**[19:41] Speaker B:** You're welcome. Is there.

**[19:46] Speaker B:** You're welcome. Is there anything else?

**[19:55] Speaker B:** Anything else I can help you with?

**[20:04] Speaker B:** I can help you with?

**[20:08] Speaker B:** You're welcome. Is there anything else I can help you with?

**[20:14] Speaker B:** You're welcome. Is there anything else I can help you with?

**[20:21] Speaker C:** No, that's all for now.

**[20:25] Speaker C:** No, that's all for now.

**[20:29] Speaker C:** No. Esuesto do por ahora.

**[20:33] Speaker C:** No, that's all.

**[20:36] Speaker C:** No, that's all for now.

**[20:43] Speaker C:** For now.

**[20:46] Speaker C:** No, that's all for now.

**[20:50] Speaker C:** No, that's all for now.

**[20:54] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[21:01] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[21:09] Speaker B:** De acuerdo gracias por yamara. Bright Support y que tenga un excelente dia.

**[21:19] Speaker B:** All right. Thank you.

**[21:23] Speaker B:** All right. Thank you for calling Bright Support.

**[21:32] Speaker B:** For calling Bright Support.

**[21:36] Speaker B:** And have a great day.

**[21:41] Speaker B:** And have a great day.

**[21:45] Speaker B:** Alright, thank you for calling Bright Support and have a great day.

**[21:53] Speaker B:** Alright, thank you for calling Bright Support and have a great day.

**[22:01] Speaker C:** Thanks you too. Goodbye.

**[22:05] Speaker C:** Thanks you too. Goodbye.

**[22:09] Speaker C:** Gracias. Yualmente. Adios.

**[22:13] Speaker C:** Thanks you too.

**[22:17] Speaker C:** Thanks, you too.

**[22:21] Speaker C:** Goodbye.

**[22:24] Speaker C:** Goodbye.

**[22:27] Speaker C:** Thanks you too. Goodbye.

**[22:31] Speaker C:** Thanks you too. Goodbye.

**[22:36] Speaker A:** Ahora ye goel momento de haceruna prueva paraverci hazme horado en la comprencionao di tiwa del ingles.

**[22:44] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[22:52] Speaker C:** Hi, my Internet connection is really slow.

**[22:56] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[23:02] Speaker C:** Yes, it's Laura Perez.

**[23:05] Speaker B:** Thank you, Ms. Perez. Can you confirm your service address?

**[23:11] Speaker C:** Sure. It's 245 Main street, apartment 3.

**[23:16] Speaker B:** Perfect. I'll run a quick test on your line.

**[23:22] Speaker C:** Okay.

**[23:22] Speaker C:** Do I need to do anything right now?

**[23:26] Speaker B:** Not yet. I just See? Some signal drops.

**[23:31] Speaker C:** What could be causing that?

**[23:34] Speaker B:** It might be your modem. Could you please restart it?

**[23:39] Speaker C:** Sure, give me a second.

**[23:43] Speaker B:** Thank you. Let me know when all the lights are back on.

**[23:48] Speaker C:** Okay, they're all back on now.

**[23:51] Speaker B:** Great. I'll check the speed again.

**[23:55] Speaker C:** Is it better now?

**[23:58] Speaker B:** Yes, it's much faster.

**[24:01] Speaker B:** The test shows good results.

**[24:05] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[24:09] Speaker B:** You're welcome. Is there anything else I can help you with?

**[24:15] Speaker C:** No, that's all for now.

**[24:17] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[24:24] Speaker C:** Thanks, you too. Goodbye.

**[24:33] Speaker A:** Primeramente, Vamos. Escuchar el fragmento sin subtitulos.

**[24:38] Speaker B:** Good afternoon. Thank you for calling Bright Support. How can I help you today?

**[24:46] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[24:51] Speaker B:** I understand. Can I have your full name, please?

**[24:56] Speaker D:** Yes, it's Michael Torres.

**[25:00] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[25:07] Speaker D:** Sure. It's 4829.

**[25:11] Speaker B:** Perfect. I see your account is active.

**[25:15] Speaker B:** Have you tried restarting your phone?

**[25:19] Speaker D:** No, not yet. Should I do it now?

**[25:23] Speaker B:** Yes, please. It might refresh your network connection.

**[25:29] Speaker D:** Okay, turning it off and on again now.

**[25:33] Speaker B:** Thank you. Let me know when it's back on.

**[25:37] Speaker D:** Alright, it's on again.

**[25:41] Speaker B:** Great.

**[25:42] Speaker B:** Can you try making a test call now?

**[25:45] Speaker D:** I just tried, but it still doesn't work.

**[25:49] Speaker B:** Okay, I'll reset your network settings from here.

**[25:54] Speaker D:** Will that erase any of my contacts?

**[25:58] Speaker B:** No, your contacts and data will stay the same.

**[26:03] Speaker D:** Alright, Please go ahead.

**[26:06] Speaker B:** Done. Try the call again, please.

**[26:11] Speaker D:** Yes, it's working now. I can hear the ring.

**[26:15] Speaker B:** Perfect. I'm glad we fixed it.

**[26:19] Speaker D:** Thank you so much for your help.

**[26:22] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[26:27] Speaker D:** Thanks. You too. Goodbye.

**[26:31] Speaker A:** A continuation Escucharemos el fragmento con subtitulos en ingles

**[26:37] Speaker B:** Good afternoon.

**[26:38] Speaker B:** Thank you for calling Bright Support. How can I help you today?

**[26:44] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[26:49] Speaker B:** I understand. Can I have your full name, please?

**[26:55] Speaker D:** Yes, it's Michael Torres.

**[26:58] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[27:06] Speaker D:** Sure. It's 4829.

**[27:09] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[27:17] Speaker D:** No, not yet. Should I do it now?

**[27:21] Speaker B:** Yes, please. It might refresh your network connection.

**[27:27] Speaker D:** Okay, turning it off and on again now.

**[27:31] Speaker B:** Thank you. Let me know when it's back on.

**[27:36] Speaker D:** All right, it's on again.

**[27:39] Speaker B:** Great. Can you try making a test call now?

**[27:44] Speaker D:** I just tried, but it still doesn't work.

**[27:47] Speaker B:** Okay, I'll reset your network settings from here.

**[27:53] Speaker D:** Will that erase any of my contacts?

**[27:56] Speaker B:** No, your contacts and data will stay the same.

**[28:01] Speaker D:** Alright. Please go ahead.

**[28:04] Speaker B:** Done.

**[28:05] Speaker B:** Try the call again, please.

**[28:09] Speaker D:** Yes, it's working. Now I can hear the ring.

**[28:13] Speaker B:** Perfect. I'm glad we fixed it.

**[28:17] Speaker D:** Thank you so much for your help.

**[28:20] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[28:26] Speaker D:** Thanks. You too. Goodbye.

**[28:29] Speaker A:** Aorazi comencemo d' alexion serramas effectivo. Si nosol es cuchas. Si no tambien repites.

**[28:37] Speaker B:** Good afternoon.

**[28:38] Speaker B:** Thank you for calling Bright Support. How can I help you today?

**[28:45] Speaker B:** Good afternoon. Thank you. Thank you for calling Bright Support. How can I help you today?

**[28:54] Speaker B:** Buenas tardes. Gracias por yamara. Bright support. Como puedo ayudar le hoy?

**[29:04] Speaker B:** Good afternoon. Thank you.

**[29:08] Speaker B:** Good afternoon. Thank you for calling Bright Support.

**[29:18] Speaker B:** For calling Bright Support.

**[29:22] Speaker B:** How can I help you today?

**[29:26] Speaker B:** How can I help you today?

**[29:31] Speaker B:** Good afternoon. Thank you for calling Bright Support. How can I help you today?

**[29:40] Speaker B:** Good afternoon. Thank you for calling Bright Support. How can I help you today?

**[29:48] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[29:54] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[29:59] Speaker D:** Hola. No puedo hacer yamada salientes des demi telephono.

**[30:05] Speaker D:** Hi, I can't hi, I can't make any outgoing calls make any outgoing calls from my phone.

**[30:23] Speaker D:** From my phone.

**[30:26] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[30:32] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[30:38] Speaker B:** I understand. Can I have your full name, please?

**[30:44] Speaker B:** I understand. Can I have your full name, please?

**[30:58] Speaker B:** I understand.

**[31:02] Speaker B:** I understand.

**[31:06] Speaker B:** Can I have can I have your full name, please?

**[31:17] Speaker B:** Your full name, please?

**[31:22] Speaker B:** I understand. Can I have your full name, please?

**[31:28] Speaker B:** I understand. Can I have your full name, please?

**[31:35] Speaker D:** Yes, it's Michael Torres.

**[31:39] Speaker D:** Yes, it's Michael Torres.

**[31:43] Speaker D:** C is Michael Torres.

**[31:47] Speaker D:** Yes.

**[31:50] Speaker D:** Yes, it's Michael Torres.

**[31:56] Speaker D:** It's Michael Torres.

**[32:00] Speaker D:** Yes, it's Michael Torres.

**[32:04] Speaker D:** Yes, it's Michael Torres.

**[32:08] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[32:17] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of YOUR account number?

**[32:26] Speaker B:** Gracias. Senor Torres, puede confirmar los ultimos cuatro digitos de su numero de cuenta.

**[32:36] Speaker B:** Thank you. Mr. Torres, can you thank you. Mr. Torres, can you confirm the last four digits confirm the last four digits of your account number?

**[33:02] Speaker B:** Of your account number?

**[33:06] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[33:15] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[33:24] Speaker D:** Sure. It's 4829.

**[33:28] Speaker D:** Sure. It's 4829.

**[33:32] Speaker D:** Claro. Es cuarenta yocho venti nueve?

**[33:37] Speaker D:** Sure.

**[33:40] Speaker D:** Sure.

**[33:43] Speaker D:** It's 48. 29.

**[33:46] Speaker D:** It's 48. 29.

**[33:50] Speaker D:** Sure. It's 4822.

**[33:54] Speaker D:** Sure. It's 48.29.

**[33:59] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[34:08] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[34:17] Speaker B:** Perfecto. Beo que su cuenta estac diva aintentador reini siarsutelefono.

**[34:27] Speaker B:** Perfect. I see your account is active.

**[34:34] Speaker B:** Perfect. I see your account is active.

**[34:40] Speaker B:** Have you tried have you tried restarting your phone?

**[34:52] Speaker B:** Restarting your phone?

**[34:56] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[35:05] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[35:14] Speaker D:** No, not yet. Should I do it now?

**[35:19] Speaker D:** No, not yet. Should I do it now?

**[35:23] Speaker D:** No. Auno te vaser.

**[35:28] Speaker D:** No, not yet.

**[35:32] Speaker D:** No, not yet.

**[35:35] Speaker D:** Should I.

**[35:38] Speaker D:** Should I do it now?

**[35:44] Speaker D:** Do it now?

**[35:47] Speaker D:** No, not yet. Should I do it now?

**[35:52] Speaker D:** No, not yet. Should I do it now?

**[35:56] Speaker B:** Yes, please. It might refresh your network connection.

**[36:04] Speaker B:** Yes, please. It might refresh your network connection.

**[36:11] Speaker B:** Si, por favor. Podria actualizar su conexion de red.

**[36:18] Speaker B:** Yes, please.

**[36:22] Speaker B:** Yes, please.

**[36:25] Speaker B:** It might refresh.

**[36:30] Speaker B:** It might refresh your network connection.

**[36:38] Speaker B:** Your network connection.

**[36:43] Speaker B:** Yes, please. It might refresh your network connection.

**[36:50] Speaker B:** Yes, please. It might refresh your network connection.

**[36:57] Speaker D:** Okay, turning it off and on again now.

**[37:02] Speaker D:** Okay, Turning it off and on again now.

**[37:07] Speaker D:** Bien. Lo estoya pagando y incentiendo de nuevo ahora.

**[37:13] Speaker D:** Okay.

**[37:16] Speaker D:** Okay.

**[37:19] Speaker D:** Turning it off.

**[37:22] Speaker D:** Turning it off and on again now.

**[37:29] Speaker D:** And on again now.

**[37:33] Speaker D:** Okay, Turning it off and on again now.

**[37:37] Speaker D:** Okay, Turning it off and on again now.

**[37:42] Speaker B:** Thank you. Let me know when it's back on.

**[37:48] Speaker B:** Thank you. Let me know when it's back on.

**[37:54] Speaker B:** Gracias. Ha viseme cuando esten sendido de nuevo.

**[38:00] Speaker B:** Thank you.

**[38:04] Speaker B:** Thank you.

**[38:07] Speaker B:** Let me know.

**[38:11] Speaker B:** Let me know when it's back on.

**[38:18] Speaker B:** When it's back on.

**[38:22] Speaker B:** Thank you. Let me know when it's back on.

**[38:28] Speaker B:** Thank you. Let me know when it's back on.

**[38:33] Speaker D:** Alright. It's on again.

**[38:37] Speaker D:** All right. It's on again.

**[38:41] Speaker D:** Bien.

**[38:45] Speaker D:** Alright.

**[38:48] Speaker D:** Alright.

**[38:51] Speaker D:** It's on again.

**[38:54] Speaker D:** It's on again.

**[38:57] Speaker D:** All right. It's on again.

**[39:01] Speaker D:** Alright. It's on again.

**[39:05] Speaker B:** Great. Can you try making a test call now?

**[39:12] Speaker B:** Great. Can you try making a test call now?

**[39:17] Speaker B:** Genial. Puede intentara seruna llamada de pueba Ahora.

**[39:25] Speaker B:** Great. Can you great. Can you try making try a test call now?

**[39:45] Speaker B:** A test call now?

**[39:49] Speaker B:** Great. Can you try making a test call now?

**[39:55] Speaker B:** Great. Can you try making a test call now?

**[40:01] Speaker D:** I just tried, but it still doesn't work.

**[40:06] Speaker D:** I just tried, but it still doesn't work.

**[40:15] Speaker D:** I just tried.

**[40:19] Speaker D:** I just tried, but it's still.

**[40:25] Speaker D:** But it's still.

**[40:29] Speaker D:** Doesn't work.

**[40:32] Speaker D:** Doesn't work.

**[40:35] Speaker D:** I just tried, but it still doesn't work.

**[40:39] Speaker D:** I just tried, but it still doesn't work.

**[40:44] Speaker B:** Okay, I'll reset your network settings from here.

**[40:50] Speaker B:** Okay, I'll reset your network settings from here.

**[40:57] Speaker B:** Bien, voya restablecer susa justes de red desde aqui.

**[41:05] Speaker B:** Okay, I'll reset okay, I'll reset your network settings your network settings from here.

**[41:25] Speaker B:** From here.

**[41:28] Speaker B:** Okay, I'll reset your network settings from here.

**[41:35] Speaker B:** Okay, I'll reset your network settings from here.

**[41:41] Speaker D:** Will that erase any of my contacts?

**[41:46] Speaker D:** Will that erase any of my contacts?

**[41:50] Speaker D:** Esoborral guno de miscontactos.

**[41:55] Speaker D:** Will that erase Will that erase any of any of my contacts?

**[42:11] Speaker D:** My contacts?

**[42:14] Speaker D:** Will that erase any of my contacts?

**[42:19] Speaker D:** Will that erase any of my contacts?

**[42:24] Speaker B:** No, your contacts and data will stay the same.

**[42:30] Speaker B:** No, your contacts and data will stay the same.

**[42:36] Speaker B:** No, sus contacto cidato se mantendranigual.

**[42:43] Speaker B:** Know your contacts.

**[42:47] Speaker B:** Know your contacts and data and data will stay the same.

**[43:02] Speaker B:** Will stay the same.

**[43:06] Speaker B:** No, your contacts and data will stay the same.

**[43:13] Speaker B:** No, your contacts and data will stay the same.

**[43:19] Speaker D:** Alright. Please go ahead.

**[43:23] Speaker D:** Alright. Please go ahead.

**[43:27] Speaker D:** Bien adelante, por favor.

**[43:31] Speaker D:** All right.

**[43:33] Speaker D:** All right.

**[43:37] Speaker D:** Please go ahead.

**[43:40] Speaker D:** Please go ahead.

**[43:43] Speaker D:** Alright. Please go ahead.

**[43:47] Speaker D:** Alright. Please go ahead.

**[43:51] Speaker B:** Done. Try the call again, please.

**[43:57] Speaker B:** Done. Try the call again, please.

**[44:02] Speaker B:** Listo intente la llamada de nuevo, por favor.

**[44:09] Speaker B:** Done.

**[44:12] Speaker B:** Done.

**[44:15] Speaker B:** Try the call again.

**[44:19] Speaker B:** Try the call again, please, please.

**[44:29] Speaker B:** Done. Try the call again, please.

**[44:35] Speaker B:** Done. Try the call again, please.

**[44:41] Speaker D:** Yes, it's working now. I can hear the ring.

**[44:46] Speaker D:** Yes, it's working now. I can hear the ring.

**[44:51] Speaker D:** Si aore estafuncionando puedo escuchar el timbre?

**[44:57] Speaker D:** Yes, it's working now.

**[45:01] Speaker D:** Yes, it's working now.

**[45:04] Speaker D:** I can hear.

**[45:07] Speaker D:** I can hear the ring.

**[45:14] Speaker D:** The ring.

**[45:16] Speaker D:** Yes, it's working now. I can hear the ring.

**[45:21] Speaker D:** Yes, it's working now. I can hear the ring.

**[45:27] Speaker B:** Perfect. I'm glad we fixed it.

**[45:32] Speaker B:** Perfect. I'm glad we fixed it.

**[45:37] Speaker B:** Perfecto. Me allegra que lu ayamo solucionado.

**[45:44] Speaker B:** Perfect.

**[45:47] Speaker B:** Perfect.

**[45:51] Speaker B:** I'm glad.

**[45:55] Speaker B:** I'm glad we fixed it.

**[46:02] Speaker B:** We fixed it.

**[46:06] Speaker B:** Perfect. I'm glad we fixed it perfect. I'm glad we fixed it.

**[46:16] Speaker D:** Thank you so much for your help.

**[46:20] Speaker D:** Thank you so much for your help.

**[46:24] Speaker D:** Muchas gracias por suayuda.

**[46:28] Speaker D:** Thank you so much.

**[46:31] Speaker D:** Thank you so much for your help.

**[46:38] Speaker D:** For your help.

**[46:41] Speaker D:** Thank you so much for your help.

**[46:45] Speaker D:** Thank you so much for your help.

**[46:48] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[46:55] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[47:01] Speaker B:** Con gusto que tenga unexcellente dia Senor Torres.

**[47:08] Speaker B:** You're welcome.

**[47:12] Speaker B:** You're welcome.

**[47:16] Speaker B:** Have a great day, Mr. Torres.

**[47:21] Speaker B:** Have a great day, Mr. Torres.

**[47:25] Speaker B:** You're welcome. Have a great day, Mr.— Torres.

**[47:32] Speaker B:** You're welcome. Have A great day, Mr. Torres.

**[47:38] Speaker D:** Thanks, you too. Goodbye.

**[47:42] Speaker D:** Thanks, you too. Goodbye.

**[47:46] Speaker D:** Gracias. Yualmente. Adios.

**[47:50] Speaker D:** Thanks, you too.

**[47:54] Speaker D:** Thanks, you too.

**[47:57] Speaker D:** Goodbye.

**[48:00] Speaker D:** Goodbye.

**[48:03] Speaker D:** Thanks you too. Goodbye.

**[48:07] Speaker D:** Thanks, you too. Goodbye.

**[48:16] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[48:24] Speaker C:** Hi, my Internet connection is really slow.

**[48:28] Speaker B:** I'm sorry to hear that.

**[48:30] Speaker B:** Can I have your full name, please?

**[48:34] Speaker C:** Yes, it's Laura Perez.

**[48:37] Speaker B:** Thank you. Ms. Perez, can you confirm your service address?

**[48:44] Speaker C:** Sure.

**[48:44] Speaker C:** It's 245 Main street, apartment 3.

**[48:49] Speaker B:** Perfect. I'll run a quick test on your line.

**[48:54] Speaker C:** Okay. Do I need to do anything right now?

**[48:58] Speaker B:** Not yet. I just see some signal drops.

**[49:03] Speaker C:** What could be causing that?

**[49:06] Speaker B:** It might be your modem. Could you please restart it?

**[49:12] Speaker C:** Sure, Give me a second.

**[49:15] Speaker B:** Thank you. Let me know when all the lights are back on.

**[49:20] Speaker C:** Okay. They're all back on now.

**[49:23] Speaker B:** Great. I'll check the speed again.

**[49:28] Speaker C:** Is it better now?

**[49:30] Speaker B:** Yes, it's much faster. The test shows good results.

**[49:37] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[49:41] Speaker B:** You're welcome. Is there anything else I can help you with?

**[49:47] Speaker C:** No, that's all for now.

**[49:50] Speaker B:** Alright. Thank you for calling Bright Support and have a great day.

**[49:57] Speaker C:** Thanks, you too. Goodbye.

**[50:01] Speaker B:** Good afternoon. Thank you for calling Bright Support. How can I help you today?

**[50:08] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[50:13] Speaker B:** I understand.

**[50:15] Speaker B:** Can I have your full name please?

**[50:19] Speaker D:** Yes, it's Michael Torres.

**[50:22] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[50:30] Speaker D:** Sure. It's 4829.

**[50:33] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[50:41] Speaker D:** No, not yet.

**[50:42] Speaker D:** Should I do it now?

**[50:45] Speaker B:** Yes, please. It might refresh your network connection.

**[50:51] Speaker D:** Okay, turning it off and on again now.

**[50:55] Speaker B:** Thank you.

**[50:56] Speaker B:** Let me know when it's back on.

**[51:00] Speaker D:** All right. It's on again.

**[51:03] Speaker B:** Great. Can you try making a test call now?

**[51:07] Speaker D:** I just tried but it still doesn't work.

**[51:11] Speaker B:** Okay, I'll reset your network settings from here.

**[51:17] Speaker D:** Will that erase any of my contacts?

**[51:20] Speaker B:** No, your contacts and data will stay the same.

**[51:25] Speaker D:** Alright, Please go ahead.

**[51:28] Speaker B:** Done. Try the call again, please.

**[51:33] Speaker D:** Yes, it's working now. I can hear the ring.

**[51:37] Speaker B:** Perfect.

**[51:38] Speaker B:** I'm glad we fixed it.

**[51:41] Speaker D:** Thank you so much for your help.

**[51:44] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[51:50] Speaker D:** Thanks, you too. Goodbye.

**[51:53] Speaker A:** Finalmente escucharemos tol Fragmento con subtitulos en Ingles y Espanol

**[52:00] Speaker B:** Good morning. Thank you for calling Bright Support. How can I help you today?

**[52:08] Speaker C:** Hi, my Internet connection is really slow.

**[52:12] Speaker B:** I'm sorry to hear that. Can I have your full name, please?

**[52:18] Speaker C:** Yes, it's Laura Perez.

**[52:21] Speaker B:** Thank you. Ms. Perez, can you confirm your service address?

**[52:27] Speaker C:** Sure. It's 245 Main street, apartment 3.

**[52:32] Speaker B:** Perfect. I'll run a quick test on your line.

**[52:37] Speaker C:** Okay. Do I need to do anything right now?

**[52:42] Speaker B:** Not yet. I just see some signal drops.

**[52:46] Speaker C:** What could be causing that?

**[52:49] Speaker B:** It might be your modem. Could you please restart it?

**[52:55] Speaker C:** Sure, give me a second.

**[52:59] Speaker B:** Thank you. Let me know when all the lights are back on.

**[53:04] Speaker C:** Okay, they're all back on now.

**[53:07] Speaker B:** Great. I'll check the speed again.

**[53:11] Speaker C:** Is it better now?

**[53:14] Speaker B:** Yes, it's much faster.

**[53:17] Speaker B:** The test shows good results.

**[53:21] Speaker C:** Awesome. Thank you for fixing it so quickly.

**[53:25] Speaker B:** You're welcome. Is there anything else I can help you with?

**[53:30] Speaker C:** No, that's all for now.

**[53:33] Speaker B:** All right. Thank you for calling Bright Support and have a great day.

**[53:40] Speaker C:** Thanks, you too. Goodbye.

**[53:44] Speaker B:** Good afternoon. Thank you for calling Bright Support. How can I help you today?

**[53:52] Speaker D:** Hi, I can't make any outgoing calls from my phone.

**[53:56] Speaker B:** I understand.

**[53:58] Speaker B:** Can I have your full name, please?

**[54:02] Speaker D:** Yes, it's Michael Torres.

**[54:05] Speaker B:** Thank you. Mr. Torres, can you confirm the last four digits of your account number?

**[54:13] Speaker D:** Sure. It's 4829.

**[54:17] Speaker B:** Perfect. I see your account is active. Have you tried restarting your phone?

**[54:25] Speaker D:** No, not yet.

**[54:26] Speaker D:** Should I do it now?

**[54:28] Speaker B:** Yes, please. It might refresh your network connection.

**[54:35] Speaker D:** Okay, turning it off and on again now.

**[54:39] Speaker B:** Thank you.

**[54:40] Speaker B:** Let me know when it's back on.

**[54:43] Speaker D:** All right, it's on again.

**[54:46] Speaker B:** Great. Can you try making a test call now?

**[54:51] Speaker D:** I just tried, but it still doesn't work.

**[54:55] Speaker B:** Okay, I'll reset your network settings from here.

**[55:00] Speaker D:** Will that erase any of my contacts?

**[55:04] Speaker B:** No, your contacts and data will stay the same.

**[55:09] Speaker D:** Alright. Please go ahead.

**[55:12] Speaker B:** Done. Try the call again, please.

**[55:16] Speaker D:** Yes, it's working now. I can hear the ring.

**[55:21] Speaker B:** Perfect.

**[55:22] Speaker B:** I'm glad we fixed it.

**[55:25] Speaker D:** Thank you so much for your help.

**[55:28] Speaker B:** You're welcome. Have a great day, Mr. Torres.

**[55:33] Speaker D:** Thanks. You too. Goodbye.