Transcript
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Se presenta el primer diálogo completo sobre internet lento, primero sin subtítulos y luego con subtítulos en inglés. La llamada termina con la solución básica de reiniciar el módem y verificar que la velocidad mejore.
Speaker A
Primeramente.Vamos escuchar el fragmento sin subtitulos.
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Speaker B
Thank you.Ms. Perez, can you confirm your service address?
Speaker C
Sure.It's 245 Main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Speaker C
Okay.Do I need to do anything right now?
Speaker B
Not yet.I just see some signal drops.
Speaker C
What could be causing that?
Speaker B
It might be your modem.Could you please restart it?
Speaker C
Sure, give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Speaker C
Okay.They're all back on now.
Speaker B
Great.I'll check the speed again.
Speaker C
Is it better now?
Speaker B
Yes, it's much faster.The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.
Is there anything else I can help you with?
Speaker C
No, that's all for now.
Speaker B
Alright.Thank you for calling Bright Support and have a great day.
Speaker C
Thanks, you too.Goodbye.
Speaker A
A continuacion escucharemos el fragmento con subtitulos en ingles.
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Speaker B
Thank you.Ms. Perez, can you confirm your service address?
Speaker C
Sure.It's 245 Main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Speaker C
Okay.Do I need to do anything right now?
Speaker B
Not yet.I just see some signal drops.
Speaker C
What could be causing that?
Speaker B
It might be your modem.Could you please restart it?
Speaker C
Sure, give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Speaker C
Okay.They're all back on now.
Speaker B
Great.I'll check the speed again.
Speaker C
Is it better now?
Speaker B
Yes, it's much faster.The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.Is there anything else I can help you with?
Speaker C
No, that's all for now.
Speaker B
Alright.Thank you for calling Bright Support and have a great day.
Speaker C
Thanks, you too.Goodbye.
El hablante introduce una sección de práctica donde se repiten frases del diálogo anterior muchas veces. Incluye variaciones en inglés y español para entrenar comprensión y pronunciación.
Speaker A
Ahora si comensemo d' alexion serramas effectivo.Si noso les cuchas sino tambien repites.
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Good morning.Thank you for calling Bright Support.How can I help you today?
Buenos dias.Gracias por yamara.Bright Support.Como puedo ayudar le hoy Good morning.Thank you.
Good morning.Thank you for calling Bright Support.
For calling Bright Support.
How can I help you today?
How can I help you today?
Good morning.Thank you for calling Bright Support.How can I help you today?
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Hi.My Internet connection is really slow.
Hola.Mi conexiona Internet esta muilenta.
Hi, my Internet connection hi.My Internet connection is really slow.
Is really slow.
Hi, my Internet connection is really slow.
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.Can I have your full name, please?
I'm sorry to hear that.Can I have your full name, please?
Lamento escuchareso.Puedo tener su nombre completo, por favor?
I'm sorry to hear that.
I'm sorry to hear that.
Can I have can I have your full name, please?
Your full name, please?
I'm sorry to hear that.Can I have your full name, please?
I'm sorry to hear that.Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Yes, it's Laura Perez.
Si, es Laura Perez.
Yes.
Yes, it's Laura Perez.
It's Laura Perez.
Yes, it's Laura Perez.
Yes, it's Laura Perez.
Speaker B
Thank you, Ms. Perez.Can you confirm your service address?
Thank you.Ms. Perez, can you confirm your service address?
Gracias.Senora Perez.Puede confirmarcu direction de Servicio.
Thank you, Ms. Perez.
Thank you, Ms. Perez.
Can you confirm can you confirm your service address?
Your service address?
Thank you, Ms. Perez, can you confirm your service address?
Thank you, Ms. Perez,.Can you confirm your service address?
Speaker C
Sure, it's 245 Main street, apartment 3.Sure, it's 245 Main street,.Apartment 3.
Claro.E dos ciens.Cuernte cinco.Main street, apartmento.Tres.
Sure, it's sure, it's 245 Main Street.
245 Main street, apartment 3.
Apartment 3.
Sure, it's 245 Main street, apartment 3.
Sure, it's 245 main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Perfect.I'll run a quick test on your line.
Perfecto.Are una prevar rapida insulinia.
Perfect.I'll run Perfect.I'll run a quick test.
A quick test?
On your line.
On your line?
Perfect.I'll run a quick test on your line.
Perfect.I'll run a quick test on your line.
Speaker C
Okay.Do I need to do anything right now?
Okay.Do I need to do anything right now?
Bien.Necesito hacera algua hora.
Okay, do I need okay, do I need to do anything to do anything right now?
Right now?
Okay.Do I need to do anything right now?
Okay.Do I need to do anything right now?
Speaker B
Not yet.I just see some signal drops.
Not yet.I just see some signal drops.
A un no solo bello algunas caidas de senal.
Not yet.
Not yet.
I just see I just see some signal drops.
Some signal drops.
Not yet.I just see some signal drops.
Not yet.I just see some signal drops.
Speaker C
What could be causing that?
What could be causing that?
Que podri estar causando eso?
What could be what could be causing that?
Causing that?
What could be causing that?
What could be causing that?
Speaker B
It might be your modem, could you please restart might be your modem.Could you please restart it?
Podria sersu modem?Podria, por favor re?
It might be your modem.
It might be your modem.
Could you please could you please restart it?
Restart.
Might be your modem, could you please restart might be your modem, could you please restart it?
Speaker C
Sure.Give me a second.
Sure, Give me a second.
Claro?
Sure.
Sure.
Give me Give me a second.
A second.
Sure, give me a second.
Sure.Give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Thank you.Let me know when all the lights are back on.
Gracias.Habice me cuando todas las luces estenens indidas.
Thank you.Let me know thank you.Let me know when all the lights when all the lights are back on.
Are back on.
Thank you.Let me know when all the lights are back on.
Thank you.Let me know when all the lights are back on.
Speaker C
Okay, they're all back on now.
Okay, they're all back on now.
Bien, todas estanencendidas ahora.
Okay, they're all okay, they're all back on.
Back on now.
Now.
Okay, they're all back on now.
Okay, they're all back on now.
Speaker B
Great.I'll check the speed again.
Great.I'll check the speed again.
Genial.Voya verificar la velocidad de nuevo.
Great.
Great.
I'll check I'll check the speed again.
The speed again.
Great.I'll check the speed again.
Great.I'll check the speed again.
Speaker C
Is it better now?
Is it better now?
Esta mejora hora.
Is it.
Is it better?
Better now?
Now?
Is it better now?
Is it better now?
Speaker B
Yes, it's much faster.The test shows good Results?
Yes, it's much faster.The test shows good results.
Si estamucho mas rapida la pueba muestra.Buenos resultados.
Yes, it's much faster.
Yes, it's much faster.
The test shows.
The test shows good results.
Good results.
Yes, it's much faster.The test shows good results.
Yes, it's much faster.The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Awesome.Thank you for fixing it so quickly.
Awesome.Thank you.
Awesome.Thank you for fixing it.
For fixing it so quickly.
So quickly.
Awesome.Thank you for fixing it so quickly.
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.Is there anything else I can help you with?
You're welcome.Is there anything else I can help you with?
Congusto con lo que pueda yudarle.
You're welcome.Is there.
You're welcome.Is there anything else?
Anything else I can help you with?
I can help you with?
You're welcome.Is there anything else I can help you with?
You're welcome.Is there anything else I can help you with?
Speaker C
No, that's all for now.
No, that's all for now.
No.Esuesto do por ahora.
No, that's all.
No, that's all for now.
For now.
No, that's all for now.
No, that's all for now.
Speaker B
Alright.Thank you for calling Bright Support and have a great day.
Alright.Thank you for calling Bright Support and have a great day.
De acuerdo gracias por yamara.Bright Support y que tenga un excelente dia.
All right.Thank you.
All right.Thank you for calling Bright Support.
For calling Bright Support.
And have a great day.
And have a great day.
Alright, thank you for calling Bright Support and have a great day.
Alright, thank you for calling Bright Support and have a great day.
Speaker C
Thanks you too.Goodbye.
Thanks you too.Goodbye.
Gracias.Yualmente.Adios.
Thanks you too.
Thanks, you too.
Goodbye.
Goodbye.
Thanks you too.Goodbye.
Thanks you too.Goodbye.
Comienza una nueva prueba con otro fragmento de soporte técnico sobre llamadas salientes que no funcionan. Se resuelve reiniciando el teléfono y restableciendo la red.
Speaker A
Ahora ye goel momento de haceruna prueva paraverci hazme horado en la comprencionao di tiwa del ingles.
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Speaker B
Thank you, Ms. Perez.Can you confirm your service address?
Speaker C
Sure.It's 245 Main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Speaker C
Okay.
Do I need to do anything right now?
Speaker B
Not yet.I just See?Some signal drops.
Speaker C
What could be causing that?
Speaker B
It might be your modem.Could you please restart it?
Speaker C
Sure, give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Speaker C
Okay, they're all back on now.
Speaker B
Great.I'll check the speed again.
Speaker C
Is it better now?
Speaker B
Yes, it's much faster.
The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.Is there anything else I can help you with?
Speaker C
No, that's all for now.
Speaker B
Alright.Thank you for calling Bright Support and have a great day.
Speaker C
Thanks, you too.Goodbye.
Speaker A
Primeramente, Vamos.Escuchar el fragmento sin subtitulos.
Speaker B
Good afternoon.Thank you for calling Bright Support.How can I help you today?
Speaker D
Hi, I can't make any outgoing calls from my phone.
Speaker B
I understand.Can I have your full name, please?
Speaker D
Yes, it's Michael Torres.
Speaker B
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Speaker D
Sure.It's 4829.
Speaker B
Perfect.I see your account is active.
Have you tried restarting your phone?
Speaker D
No, not yet.Should I do it now?
Speaker B
Yes, please.It might refresh your network connection.
Speaker D
Okay, turning it off and on again now.
Speaker B
Thank you.Let me know when it's back on.
Speaker D
Alright, it's on again.
Speaker B
Great.
Can you try making a test call now?
Speaker D
I just tried, but it still doesn't work.
Speaker B
Okay, I'll reset your network settings from here.
Speaker D
Will that erase any of my contacts?
Speaker B
No, your contacts and data will stay the same.
Speaker D
Alright, Please go ahead.
Speaker B
Done.Try the call again, please.
Speaker D
Yes, it's working now.I can hear the ring.
Speaker B
Perfect.I'm glad we fixed it.
Speaker D
Thank you so much for your help.
Speaker B
You're welcome.Have a great day, Mr. Torres.
Speaker D
Thanks.You too.Goodbye.
Se repite el mismo diálogo de llamadas salientes con subtítulos en inglés y luego con apoyo en español. La sección refuerza vocabulario clave y la secuencia de solución del problema.
Speaker A
A continuation Escucharemos el fragmento con subtitulos en ingles
Speaker B
Good afternoon.
Thank you for calling Bright Support.How can I help you today?
Speaker D
Hi, I can't make any outgoing calls from my phone.
Speaker B
I understand.Can I have your full name, please?
Speaker D
Yes, it's Michael Torres.
Speaker B
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Speaker D
Sure.It's 4829.
Speaker B
Perfect.I see your account is active.Have you tried restarting your phone?
Speaker D
No, not yet.Should I do it now?
Speaker B
Yes, please.It might refresh your network connection.
Speaker D
Okay, turning it off and on again now.
Speaker B
Thank you.Let me know when it's back on.
Speaker D
All right, it's on again.
Speaker B
Great.Can you try making a test call now?
Speaker D
I just tried, but it still doesn't work.
Speaker B
Okay, I'll reset your network settings from here.
Speaker D
Will that erase any of my contacts?
Speaker B
No, your contacts and data will stay the same.
Speaker D
Alright.Please go ahead.
Speaker B
Done.
Try the call again, please.
Speaker D
Yes, it's working.Now I can hear the ring.
Speaker B
Perfect.I'm glad we fixed it.
Speaker D
Thank you so much for your help.
Speaker B
You're welcome.Have a great day, Mr. Torres.
Speaker D
Thanks.You too.Goodbye.
Speaker A
Aorazi comencemo d' alexion serramas effectivo.Si nosol es cuchas.Si no tambien repites.
Speaker B
Good afternoon.
Thank you for calling Bright Support.How can I help you today?
Good afternoon.Thank you.Thank you for calling Bright Support.How can I help you today?
Buenas tardes.Gracias por yamara.Bright support.Como puedo ayudar le hoy?
Good afternoon.Thank you.
Good afternoon.Thank you for calling Bright Support.
For calling Bright Support.
How can I help you today?
How can I help you today?
Good afternoon.Thank you for calling Bright Support.How can I help you today?
Good afternoon.Thank you for calling Bright Support.How can I help you today?
Speaker D
Hi, I can't make any outgoing calls from my phone.
Hi, I can't make any outgoing calls from my phone.
Hola.No puedo hacer yamada salientes des demi telephono.
Hi, I can't hi, I can't make any outgoing calls make any outgoing calls from my phone.
From my phone.
Hi, I can't make any outgoing calls from my phone.
Hi, I can't make any outgoing calls from my phone.
Speaker B
I understand.Can I have your full name, please?
I understand.Can I have your full name, please?
I understand.
I understand.
Can I have can I have your full name, please?
Your full name, please?
I understand.Can I have your full name, please?
I understand.Can I have your full name, please?
Speaker D
Yes, it's Michael Torres.
Yes, it's Michael Torres.
C is Michael Torres.
Yes.
Yes, it's Michael Torres.
It's Michael Torres.
Yes, it's Michael Torres.
Yes, it's Michael Torres.
Speaker B
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Thank you.Mr. Torres, can you confirm the last four digits of YOUR account number?
Gracias.Senor Torres, puede confirmar los ultimos cuatro digitos de su numero de cuenta.
Thank you.Mr. Torres, can you thank you.Mr. Torres, can you confirm the last four digits confirm the last four digits of your account number?
Of your account number?
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Speaker D
Sure.It's 4829.
Sure.It's 4829.
Claro.Es cuarenta yocho venti nueve?
Sure.
Sure.
It's 48.29.
It's 48.29.
Sure.It's 4822.
Sure.It's 48.29.
Speaker B
Perfect.I see your account is active.Have you tried restarting your phone?
Perfect.I see your account is active.Have you tried restarting your phone?
Perfecto.Beo que su cuenta estac diva aintentador reini siarsutelefono.
Perfect.I see your account is active.
Perfect.I see your account is active.
Have you tried have you tried restarting your phone?
Restarting your phone?
Perfect.I see your account is active.Have you tried restarting your phone?
Perfect.I see your account is active.Have you tried restarting your phone?
Speaker D
No, not yet.Should I do it now?
No, not yet.Should I do it now?
No.Auno te vaser.
No, not yet.
No, not yet.
Should I.
Should I do it now?
Do it now?
No, not yet.Should I do it now?
No, not yet.Should I do it now?
Speaker B
Yes, please.It might refresh your network connection.
Yes, please.It might refresh your network connection.
Si, por favor.Podria actualizar su conexion de red.
Yes, please.
Yes, please.
It might refresh.
It might refresh your network connection.
Your network connection.
Yes, please.It might refresh your network connection.
Yes, please.It might refresh your network connection.
Speaker D
Okay, turning it off and on again now.
Okay, Turning it off and on again now.
Bien.Lo estoya pagando y incentiendo de nuevo ahora.
Okay.
Okay.
Turning it off.
Turning it off and on again now.
And on again now.
Okay, Turning it off and on again now.
Okay, Turning it off and on again now.
Speaker B
Thank you.Let me know when it's back on.
Thank you.Let me know when it's back on.
Gracias.Ha viseme cuando esten sendido de nuevo.
Thank you.
Thank you.
Let me know.
Let me know when it's back on.
When it's back on.
Thank you.Let me know when it's back on.
Thank you.Let me know when it's back on.
Speaker D
Alright.It's on again.
All right.It's on again.
Bien.
Alright.
Alright.
It's on again.
It's on again.
All right.It's on again.
Alright.It's on again.
Speaker B
Great.Can you try making a test call now?
Great.Can you try making a test call now?
Genial.Puede intentara seruna llamada de pueba Ahora.
Great.Can you great.Can you try making try a test call now?
A test call now?
Great.Can you try making a test call now?
Great.Can you try making a test call now?
Speaker D
I just tried, but it still doesn't work.
I just tried, but it still doesn't work.
I just tried.
I just tried, but it's still.
But it's still.
Doesn't work.
Doesn't work.
I just tried, but it still doesn't work.
I just tried, but it still doesn't work.
Speaker B
Okay, I'll reset your network settings from here.
Okay, I'll reset your network settings from here.
Bien, voya restablecer susa justes de red desde aqui.
Okay, I'll reset okay, I'll reset your network settings your network settings from here.
From here.
Okay, I'll reset your network settings from here.
Okay, I'll reset your network settings from here.
Speaker D
Will that erase any of my contacts?
Will that erase any of my contacts?
Esoborral guno de miscontactos.
Will that erase Will that erase any of any of my contacts?
My contacts?
Will that erase any of my contacts?
Will that erase any of my contacts?
Speaker B
No, your contacts and data will stay the same.
No, your contacts and data will stay the same.
No, sus contacto cidato se mantendranigual.
Know your contacts.
Know your contacts and data and data will stay the same.
Will stay the same.
No, your contacts and data will stay the same.
No, your contacts and data will stay the same.
Speaker D
Alright.Please go ahead.
Alright.Please go ahead.
Bien adelante, por favor.
All right.
All right.
Please go ahead.
Please go ahead.
Alright.Please go ahead.
Alright.Please go ahead.
Speaker B
Done.Try the call again, please.
Done.Try the call again, please.
Listo intente la llamada de nuevo, por favor.
Done.
Done.
Try the call again.
Try the call again, please, please.
Done.Try the call again, please.
Done.Try the call again, please.
Speaker D
Yes, it's working now.I can hear the ring.
Yes, it's working now.I can hear the ring.
Si aore estafuncionando puedo escuchar el timbre?
Yes, it's working now.
Yes, it's working now.
I can hear.
I can hear the ring.
The ring.
Yes, it's working now.I can hear the ring.
Yes, it's working now.I can hear the ring.
Speaker B
Perfect.I'm glad we fixed it.
Perfect.I'm glad we fixed it.
Perfecto.Me allegra que lu ayamo solucionado.
Perfect.
Perfect.
I'm glad.
I'm glad we fixed it.
We fixed it.
Perfect.I'm glad we fixed it perfect.I'm glad we fixed it.
Speaker D
Thank you so much for your help.
Thank you so much for your help.
Muchas gracias por suayuda.
Thank you so much.
Thank you so much for your help.
For your help.
Thank you so much for your help.
Thank you so much for your help.
Speaker B
You're welcome.Have a great day, Mr. Torres.
You're welcome.Have a great day, Mr. Torres.
Con gusto que tenga unexcellente dia Senor Torres.
You're welcome.
You're welcome.
Have a great day, Mr. Torres.
Have a great day, Mr. Torres.
You're welcome.Have a great day, Mr.— Torres.
You're welcome.Have A great day, Mr. Torres.
Speaker D
Thanks, you too.Goodbye.
Thanks, you too.Goodbye.
Gracias.Yualmente.Adios.
Thanks, you too.
Thanks, you too.
Goodbye.
Goodbye.
Thanks you too.Goodbye.
Thanks, you too.Goodbye.
Se vuelve a presentar el caso de internet lento en formato limpio y breve. El soporte confirma el problema, reinicia el módem y cierra la llamada tras resolverlo.
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.
Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Speaker B
Thank you.Ms. Perez, can you confirm your service address?
Speaker C
Sure.
It's 245 Main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Speaker C
Okay.Do I need to do anything right now?
Speaker B
Not yet.I just see some signal drops.
Speaker C
What could be causing that?
Speaker B
It might be your modem.Could you please restart it?
Speaker C
Sure, Give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Speaker C
Okay.They're all back on now.
Speaker B
Great.I'll check the speed again.
Speaker C
Is it better now?
Speaker B
Yes, it's much faster.The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.Is there anything else I can help you with?
Speaker C
No, that's all for now.
Speaker B
Alright.Thank you for calling Bright Support and have a great day.
Speaker C
Thanks, you too.Goodbye.
Aparece nuevamente el escenario de llamadas salientes bloqueadas, con los pasos de verificación del número de cuenta y reinicio del teléfono. El problema se corrige al restablecer la configuración de red.
Speaker B
Good afternoon.Thank you for calling Bright Support.How can I help you today?
Speaker D
Hi, I can't make any outgoing calls from my phone.
Speaker B
I understand.
Can I have your full name please?
Speaker D
Yes, it's Michael Torres.
Speaker B
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Speaker D
Sure.It's 4829.
Speaker B
Perfect.I see your account is active.Have you tried restarting your phone?
Speaker D
No, not yet.
Should I do it now?
Speaker B
Yes, please.It might refresh your network connection.
Speaker D
Okay, turning it off and on again now.
Speaker B
Thank you.
Let me know when it's back on.
Speaker D
All right.It's on again.
Speaker B
Great.Can you try making a test call now?
Speaker D
I just tried but it still doesn't work.
Speaker B
Okay, I'll reset your network settings from here.
Speaker D
Will that erase any of my contacts?
Speaker B
No, your contacts and data will stay the same.
Speaker D
Alright, Please go ahead.
Speaker B
Done.Try the call again, please.
Speaker D
Yes, it's working now.I can hear the ring.
Speaker B
Perfect.
I'm glad we fixed it.
Speaker D
Thank you so much for your help.
Speaker B
You're welcome.Have a great day, Mr. Torres.
Speaker D
Thanks, you too.Goodbye.
El video termina con una última versión del diálogo de internet lento y otra de llamadas salientes, ahora con subtítulos en inglés y español. Sirve como repaso final de ambas conversaciones y sus soluciones.
Speaker A
Finalmente escucharemos tol Fragmento con subtitulos en Ingles y Espanol
Speaker B
Good morning.Thank you for calling Bright Support.How can I help you today?
Speaker C
Hi, my Internet connection is really slow.
Speaker B
I'm sorry to hear that.Can I have your full name, please?
Speaker C
Yes, it's Laura Perez.
Speaker B
Thank you.Ms. Perez, can you confirm your service address?
Speaker C
Sure.It's 245 Main street, apartment 3.
Speaker B
Perfect.I'll run a quick test on your line.
Speaker C
Okay.Do I need to do anything right now?
Speaker B
Not yet.I just see some signal drops.
Speaker C
What could be causing that?
Speaker B
It might be your modem.Could you please restart it?
Speaker C
Sure, give me a second.
Speaker B
Thank you.Let me know when all the lights are back on.
Speaker C
Okay, they're all back on now.
Speaker B
Great.I'll check the speed again.
Speaker C
Is it better now?
Speaker B
Yes, it's much faster.
The test shows good results.
Speaker C
Awesome.Thank you for fixing it so quickly.
Speaker B
You're welcome.Is there anything else I can help you with?
Speaker C
No, that's all for now.
Speaker B
All right.Thank you for calling Bright Support and have a great day.
Speaker C
Thanks, you too.Goodbye.
Speaker B
Good afternoon.Thank you for calling Bright Support.How can I help you today?
Speaker D
Hi, I can't make any outgoing calls from my phone.
Speaker B
I understand.
Can I have your full name, please?
Speaker D
Yes, it's Michael Torres.
Speaker B
Thank you.Mr. Torres, can you confirm the last four digits of your account number?
Speaker D
Sure.It's 4829.
Speaker B
Perfect.I see your account is active.Have you tried restarting your phone?
Speaker D
No, not yet.
Should I do it now?
Speaker B
Yes, please.It might refresh your network connection.
Speaker D
Okay, turning it off and on again now.
Speaker B
Thank you.
Let me know when it's back on.
Speaker D
All right, it's on again.
Speaker B
Great.Can you try making a test call now?
Speaker D
I just tried, but it still doesn't work.
Speaker B
Okay, I'll reset your network settings from here.
Speaker D
Will that erase any of my contacts?
Speaker B
No, your contacts and data will stay the same.
Speaker D
Alright.Please go ahead.
Speaker B
Done.Try the call again, please.
Speaker D
Yes, it's working now.I can hear the ring.
Speaker B
Perfect.
I'm glad we fixed it.
Speaker D
Thank you so much for your help.
Speaker B
You're welcome.Have a great day, Mr. Torres.
Speaker D
Thanks.You too.Goodbye.